Virtual Care

June 10th, 2020 – We are welcoming patients back to our clinic, although remaining at home is the best way to stay safe. However, if you feel a visit to the clinic is necessary at this time and the benefits outweigh the risk, call to make an appointment.  We want you to know we are doing everything we can to keep you safe.

Every Visitor to the Clinic will be Screen for Covid-19 Symptoms

If you are experiencing any symptoms of covid-19, please cancel your appointment.

If you are coming to the clinic, please come within 5 minutes of your arranged time.  Avoid coming too early as we are doing our best to avoid having more than one person in our waiting room.    Please do not bring anyone with you for your appointment unless absolutely necessary.

What to expect when you arrive

We want you to know our inside door is locked.  It allows us to screen visitors before they enter the clinic.  This also helps us ensure we don’t have too many people in the waiting room at once.

When you book your first appointment, we will screen you for covid-19 symptoms.  At each onsite visit, we will require you to complete a questionnaire so we can screen for symptoms.  Please give that to your clinician during your appointment.

Before you enter the clinic, you can call from your vehicle to ensure you clinician is ready and your room has been cleaned in preparation for you to enter.

New patients will receive an intake form which can be completed in your car if you wish.

How We Are Keeping You Safe

We have separate rooms, allowing you to stay a safe distance from other people.

All staff are wearing masks.  We require everyone entering the clinic to have a mask or face covering. 

Our front reception has plexiglass to provide a screen for your safety. 

We are asking people to keep physically distanced.  As you are aware, treatment requires your clinician to stand closer than 6 feet but we are taking every precaution we can to keep you safe.

We are asking people not to touch anything in the clinic unless it is needed for your treatment.  Everything will be cleaned once it is touched. 

The washroom will be cleaned after each use; if you use the washroom please advise us after.

We have significantly spaced our appointments out to ensure we have time to clean the room and supplies between patients.

Virtual Care Reminder

As an alternative to visiting our clinic for treatment, patients are able to book an online treatment session (Virtual Care) with a Physiotherapist where the entire appointment is conducted remotely.  This allows you to remain in the safety and comfort of your home.

Thank you for your patience during this time.  Our goal is to continue to provide the best treatment while keeping both staff and all visitors to the clinic safe.

May 15th, 2020 – The following communication was circulated via email.

Update: Lymphedema Treatment, Virtual Care and Covid-19

Dear Patients

We hope you are keeping safe, healthy and practicing the guidelines issued by the health authorities.  The war against this pandemic can only be won if we each do our part being rigorous with our hand hygiene, maintain proper distancing and stay home unless it’s absolutely necessary to go out.  We would also like to extend a huge heartfelt thanks to the frontline and essential workers who continue to risk their well-being as well as their family members as they bravely continue to show up for us…THANK YOU!

Our clinic continues to remain closed, only servicing urgent care patients.  However, we have expanded our treatment capability allowing us to offer Virtual Care as an online option – that’s right, you can now receive treatment from the comfort of your home.  It’s completely secure, all done online and is covered by your private health insurance.  If you’re interested, contact us to discuss your situation and we’ll assess your case to determine your options.

Our team now includes a Lymphedema Certified Therapist.  Lymphedema is a disease that results in extreme swelling, usually in an arm or leg (one-sided).  This is caused by dysfunctional lymph nodes which are located in the armpits, neck and groin.  Your lymphatic system is tasked with immune function and circulation. Lymph vessels move fluid out of tissues and break down and eliminate waste products.  If this process isn’t working properly the buildup of lymph fluid occurs resulting in chronic and severe swelling that can increase without proper treatment at the onset.  You can learn more via our website.

Lastly, our professional associations support the recommendations issued by our health authorities where physical distancing must be optimized so we anticipate not re-opening before the beginning of June, pending word from the Premier.  However, for “non-urgent” care you can contact us to discuss the options available to you through our Virtual Care.

As we navigate through this unprecedented situation, please continue to maintain the guidelines put forth by the health authorities and reach out to someone if this experience is taking a toll.  We wish you strength and wellness and hope that we can all return to some semblance of normalcy soon.

York Rehab Management.